Our Privacy Policy

Welcome to Woodland Trek & Safaris! We value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when you visit our website or use our services. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect personal information from you to enhance your experience with Woodland Trek & Safaris and provide you with the best possible service. Information we collect includes:

• Personal Identification Information: such as your name, email address, phone number, and physical address, which you provide when making a booking, inquiry, or signing up for our newsletters.
• Payment Information: including credit card details and billing addresses, which are collected through secure third-party payment processors.
• Travel Preferences and Details: such as passport details, nationality, and preferences regarding accommodations, dietary needs, or accessibility requirements, to ensure your travel experience is personalized.
• Website Usage Information: such as your IP address, browser type, and operating system, collected through cookies and other tracking technologies to improve our website and user experience.

2. How We Use Your Information

Woodland Trek & Safaris uses your information for the following purposes:

• Booking and Itinerary Management: to process and manage your travel reservations, and customize your travel experience according to your preferences.
• Customer Support: to respond to inquiries, provide customer service, and communicate with you regarding your bookings and other services.
• Payment Processing: to securely process your payments through trusted third-party payment providers.
• Marketing and Promotions: to provide you with relevant offers, updates, and promotions about our services, if you have opted to receive such communications.
• Website Improvement: to analyze website usage and improve our online presence, services, and user experience.
• Legal Compliance: to comply with legal requirements, enforce our terms of service, and protect against fraudulent activities.

3. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: with third-party providers, such as hotels, transportation companies, and other travel partners, to facilitate your bookings and ensure the quality of your experience.
• Payment Processors: with secure payment processors for handling and verifying payment transactions.
• Legal Obligations: if required by law or to respond to legal processes, to protect our rights and property, or to ensure the safety of our users and the public.

4. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. Our website uses SSL encryption, and we work only with secure third-party service providers to protect your data. However, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

Woodland Trek & Safaris uses cookies and similar technologies to improve your online experience. Cookies help us remember your preferences, track website usage, and customize content. You can set your browser to refuse cookies; however, doing so may limit some functionalities of our website.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and Correction: you can request access to, or correction of, your personal information that we hold.
• Data Deletion: you may request that we delete your personal information, subject to legal or contractual restrictions.
• Opt-Out: you can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the contact details below.

7. Third-Party Links

Our website may include links to other websites. Woodland Trek & Safaris is not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

8. Changes to Our Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website with the “Last Updated” date.